Our software supports DME operations & finance executives in driving exceptional patient experience while dramatically reducing logistics & customer service operating costs. Our TMS also transforms the patient experience, enabling real-time order tracking for patients receiving DME.
Support Model
Certified Drivers
Our fleet of drivers is HIPAA-certified and highly trained in the transportation of medical specimens, specialty pharmacy, medical equipment and supplies.
Ruby Shirt Certification
Driver recruitment, onboarding and ongoing training is led by a team of veteran healthcare operations experts who leverage Rapid Medical’s Ruby Shirt Certification Program.
Exceptional fleet management is core to ensuring on time pickup and delivery. Our customer support model leverages seasoned operations experts.
FLEET MANAGEMENT
Our Operations
Data Transparency
We give our customers full access to all operational data & analytics. Our motto is, “You see what we see.”
Dynamic Pickup Management
We handle on-demand and STAT pickups dynamically to meet service level requirements while minimizing cost.
Cost Savings
CUSTOM CONFIGURATIONS
We codify your unique SOPs and service level requirements into our platform at the cost center and department level, allowing us to collaboratively analyze, contain and reduce costs across your entire enterprise.
TECH-ENABLED SERVICES
Our unique operating model and technology allows us to achieve between 20-30% cost savings for our customers while maintaining exceptional customer service levels.