Our laboratory customers license our logistics software or retain us for our logistics services. We specialize in enhancing a laboratory's operational efficiency and service levels while reducing costs. We can integrate with our customers' LIMS and other supply chain systems.
Laboratories use our Transportation Management System (TMS) solution — cloud-based SaaS, SOC 2-certified, fully configurable based on each Labs unique workflows and digital infrastructure, built explicitly for medical specimen handling and transport.
Monitor KPIs, Uncover Savings
Supply Chain executives and Operations analysts can use custom reports and dashboards to monitor KPIs, access actionable insights and identify areas of cost savings.
Integrate Rapid Medical Seamlessly
Our software architecture prioritizes interoperability. Health Systems have the flexibility to integrate their Rapid Medical platform with their EHR as well as their other supply chain software systems.
Streamline Operations
Our software drives operational efficiencies and enhances service levels by streamlining workflows and reducing archaic manual processes.
Track Performance Levels
Dispatchers can easily modify daily routes to account for on-demand and STAT pickups. Dispatchers can also track all drivers in real-time and assess driver performance with our robust suite of reports. Meanwhile, end users at the department level can easily place and track on demand pickups via our Customer Portal. Service levels can be limited based on test type, dramatically reducing on-demand costs.
Boost Driver Efficiency with Our App
Your drivers utilize our native iOS/Android app in the field to execute their fully optimized routes according to your unique SOPs. Your drivers leverage turn-by-turn navigation, barcoding & QR code scanning, proof of delivery with signature, Extreme Weather Intelligence (EWI)™ protocols and host of other features to maintain operational efficiency and service excellence.
Support Model
Certified Drivers
Our fleet of drivers is HIPAA-certified and highly trained in the transportation of medical specimens, specialty pharmacy, medical equipment and supplies.
Ruby Shirt Certification
Driver recruitment, onboarding and ongoing training is led by a team of veteran healthcare operations experts who leverage Rapid Medical’s Ruby Shirt Certification Program.
Exceptional fleet management is core to ensuring on time pickup and delivery. Our customer support model leverages seasoned operations experts.
FLEET MANAGEMENT
Our Operations
Data Transparency
We give our customers full access to all operational data & analytics. Our motto is, “You see what we see.”
Dynamic Pickup Management
We handle on-demand and STAT pickups dynamically to meet service level requirements while minimizing cost.
Cost Savings
CUSTOM CONFIGURATIONS
We codify your unique SOPs and service level requirements into our platform at the cost center and department level, allowing us to collaboratively analyze, contain and reduce costs across your entire enterprise.
TECH-ENABLED SERVICES
Our unique operating model and technology allows us to achieve between 20-30% cost savings for our customers while maintaining exceptional customer service levels.